FAQ

Frequently Asked Questions (FAQ)

1. What products do you offer?

We offer a wide range of skincare, haircare, and cosmetics products, including cleansers, moisturizers, shampoos, conditioners, makeup, and more. You can explore our product categories to find exactly what you need.

2. How do I place an order?

To place an order, simply browse our product categories, select the items you wish to purchase, and add them to your cart. When you’re ready to check out, click on the cart icon and follow the prompts to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including bKash, credit/debit cards, and Cash on Delivery (COD) for your convenience. All transactions are secure and encrypted.

4. Do you offer international shipping?

Currently, we ship our products only within Bangladesh. We offer various shipping options to ensure your products reach you safely and on time.

5. How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via email or SMS. You can use this number to track your order through our website’s tracking page or directly through the courier service.

6. What is your return and refund policy?

If you’re not satisfied with your purchase, you can return the product within 7 days of delivery. The product must be unused and in its original packaging. Once we receive the returned item, we’ll process your refund. Please refer to our Return Policy page for more details.

7. Are your products cruelty-free and safe to use?

Yes, all of our products are cruelty-free, and we prioritize safety and quality. We source our products from reputable brands that adhere to international standards for skincare and cosmetics.

8. How can I contact customer support?

If you have any questions or need assistance, you can reach out to our customer support team through our Contact Us page. We’re here to help and typically respond within 24 hours.

9. Do you offer discounts or promotions?

Yes, we regularly offer discounts, promotions, and bundle deals. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

10. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. If the order has not yet been processed, we’ll do our best to accommodate your request.